Urban Apothecary are confident that you will be delighted with your order. However, if for any reason you are not completely satisfied we would be happy to offer a refund, exchange or replacement on all goods provided that they are in their original, unopened and unused condition and returned within fourteen days of your receipt of the goods.


To return goods please follow the following steps:


  • Please contact our Customer Service Department by e-mail customerservice@urbanapothecary.co.uk or call us on 0870 850 5623 between 9am-5.00pm Monday to Friday. You will be required to provide full details of your order and details of the goods you wish to return.
  • Please return your goods by recorded delivery (retaining your recorded delivery receipt as proof of postage) and send to the following address:

    • Urban Apothecary Limited
    Grosvenor House
    Uppingham Road
    Houghton On The Hill
    Leicestershire
    LE7 9HG

  • On receipt of the returned goods Urban Apothecary will examine them before arranging a refund, exchange or replacement. We will endeavor to do this within seven working days of receipt of the goods. Please note that gift-wrapping and delivery charges are not refundable.

If you have received your goods as a gift we do not offer refunds however, please contact us and we will be happy to offer an exchange or alternative products up to the value of the original gift purchase.


In addition to our returns policy you do have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us notification to cancel in writing and return the goods in their original, unopened and unused condition. This may also be applied to delivery of goods made to a third party.


If, you wish to exercise this right prior to despatch of the goods please contact our Customer Service Department by e-mail customerservice@urbanapothecary.co.uk or call us on 0870 850 5623 between 9am-5.00pm Monday to Friday.


Your statutory rights are not affected.

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